To inquire about our photobooth services or request a booking, please contact us with your event details, including the date, location, and any specific requirements or preferences you may have, please be as detailed as possible. All initial quotes expires after 7 days.

We strive to respond to all inquiries promptly and provide you with a customized quote based on your event needs.

Your reservation is not confirmed until we receive a deposit. Once you confirm your booking with us, we will send you a booking confirmation with an invoice outlining the details of your reservation, including the total cost and payment terms.

To secure your reservation, we require a non-refundable deposit, which will be applied towards the total cost of your rental package. The deposit amount and payment instructions will be specified in your booking confirmation.

We understand that circumstances may change, and you may need to cancel your reservation. However, please note that cancellations may result in a cancellation fee, as outlined below:

• Cancellations made 30 days or more before the event date: No cancellation fee.

• Cancellations made less than 30 days before the event date: The full deposit amount will be forfeited as a cancellation fee.

Please notify us as soon as possible if you need to cancel your reservation.

Once we receive your deposit, your reservation will be confirmed. We will work closely with you to finalize all event details, including template customization, backdrop selection, and setup logistics.

The remaining balance of your rental package will be due before the event time. Failure to pay the remaining balance by the due date may result in immediate stop of service.

It is the responsibility of the client to arrange for adequate parking space for our photobooth setup at the event venue. Please ensure that sufficient parking is available and accessible for our team to unload and set up our equipment.

Any parking fees incurred during the setup and operation of the photobooth at the event venue will be the responsibility of the client and may be added to the final invoice.

In the event of equipment damage, FOTOBOX TO reserves the right to charge the client for the cost of repairs or replacements, as determined by our team.

Damage fees will be communicated to the client in writing, along with supporting documentation and evidence of the damages incurred.

Please ensure there’s an 8x8ft clearance for. the photobooth set-up, ideally positioned at the venue entry or a corner. Unsure? Consult your venue for guidance.

Access to a 3-prong wall outlet within 5 meters is needed.

We encourage event organizers to coordinate with the venue management or staff to ensure that the designated setup area is reserved and ready for our arrival.

Revisions are finalized 3 days before the event. Any revisions within 3 days may occur at an additional cost. (e.g. change of venue, change of date, change of time).

Our attendant will arrive up to. an hour before the rental time for set-up and dressed according to the event theme unless instructed otherwise.

We accept Cash, Email-Transfer, Bank Drafts and Credit Cards as forms of payment payable to FOTOBOX TO. Deposits can only be accepted by Email-Transfer.

We accept credit card payments online via Stripe for the full amount 7 days before the event date.